Terms of service

Terms of Service

These Terms of Service apply to all chauffeur, airport transfer, private tour, business transportation and related services provided by Shanghai Chauffeur.

1. Booking Confirmation

A booking is confirmed after the customer receives confirmation from us. Customers are responsible for providing accurate pickup locations, dates, times, flight information, passenger numbers and contact details.

2. Payment

Payment terms will be confirmed at the time of booking. Depending on the service, full payment or a deposit may be required to secure the reservation. Any remaining balance must be paid according to the agreed payment schedule.

3. Waiting Time

Reasonable waiting time is included for airport pickups and scheduled transfers. Additional waiting time caused by the passenger may be subject to additional charges.

4. Flight Delays

For airport pickups, we monitor available flight information and adjust the pickup time when possible. Customers should inform us as soon as possible of significant flight changes, cancellations or changes to their arrival airport.

5. Itinerary Changes

Private chauffeur services may allow reasonable itinerary changes during the booked service period. Additional time, distance, destinations or services beyond the original booking may result in additional charges.

6. Overtime & Additional Distance

Hourly and full-day chauffeur packages may include specified service hours and/or distance limits. Overtime, additional mileage, parking, tolls or other charges not included in the confirmed quotation may be charged separately where applicable.

7. Vehicles

We will make every reasonable effort to provide the confirmed vehicle or vehicle class. If a specific vehicle becomes unavailable due to operational, safety or unforeseen circumstances, we may provide a comparable or upgraded vehicle where appropriate.

8. Passengers & Luggage

Customers must provide accurate passenger and luggage information when booking. Passenger numbers must not exceed the legal seating capacity of the vehicle. We may recommend a larger vehicle if luggage cannot be safely accommodated.

9. Passenger Conduct

Passengers must comply with applicable laws and reasonable safety instructions from the chauffeur. Smoking and illegal activities are not permitted in our vehicles. Customers may be responsible for damage or excessive cleaning caused during the service.

10. Delays & Unforeseen Circumstances

Travel times may be affected by traffic, weather, road closures, government restrictions, major events and other circumstances beyond our reasonable control. We will make reasonable efforts to minimize disruption but cannot guarantee exact travel times under such circumstances.

11. Cancellation & Refunds

Cancellations, booking changes and refunds are governed by our Cancellation & Refund Policy. Standard bookings may be cancelled or changed free of charge at least 72 hours before the scheduled service. For Chinese public holidays and designated peak periods, at least 7 days’ notice is required for free cancellation or changes.

12. Service Area

Services are available in Shanghai and selected destinations throughout China. Long-distance and multi-city services are subject to availability and quotation.

13. Agreement

By confirming a booking or purchasing our services, the customer acknowledges and agrees to these Terms of Service and our applicable booking and cancellation policies.