Refund policy

Cancellation & Refund Policy

We understand that travel plans may change. The following policy applies to airport transfers, chauffeur services, private tours and other transportation bookings.

Standard Bookings

Cancellations or changes made at least 72 hours (3 days) before the scheduled service are free of charge and eligible for a full refund.

• 24–72 hours before the scheduled service: 50% cancellation fee.
• Less than 24 hours before the scheduled service or no-show: Non-refundable.

Public Holidays & Peak Dates

For bookings during Chinese public holidays and other designated peak periods, cancellations or changes must be made at least 7 days before the scheduled service to receive a full refund.

• 3–7 days before the scheduled service: 50% cancellation fee.
• Less than 3 days before the scheduled service or no-show: Non-refundable.

Flight Delays

For airport pickups, we monitor flight arrival information. Flight delays will not normally be treated as a customer cancellation, and pickup time will be adjusted according to the actual arrival time whenever possible.

Booking Changes

Changes to the pickup time, itinerary, vehicle or service date are subject to availability.

Refunds

Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider or bank.

If we are unable to provide a confirmed service due to circumstances within our control, a full refund will be provided for the affected service.