TRIPDRIVE CHINA · PRIVACY
Privacy Policy
Clear information about what we collect when you contact TripDrive, why we need it and the choices available to you.
Who We Are
TripDrive is the operating brand of 上海宸途睿行商务策划有限公司, based in Shanghai, China. This notice applies to information handled through shanghaitripdrive.com and related enquiry, booking, email and WhatsApp communications.
Information We Collect
When you request a quotation or contact us, we may collect your name, email address, phone or WhatsApp number, requested service, travel date, pickup and destination, passenger and luggage information, itinerary, preferred vehicle and any other details you choose to provide. Our hosting and security providers may also process basic connection information such as IP address, browser type and security logs.
How We Use Information
We use this information to respond to enquiries, prepare quotations, recommend suitable vehicles, coordinate pickups and chauffeurs, provide customer support, manage changes or cancellations, maintain service records and protect the website from abuse or fraudulent submissions.
Legal Basis Where Applicable
Where applicable law requires a legal basis, we process information to take steps requested by you before a booking, perform or manage an agreed service, pursue legitimate interests in operating and securing our service, comply with legal obligations, or rely on consent where required.
How Information Is Shared
Information is shared only when reasonably necessary with authorized TripDrive personnel, assigned chauffeurs, vehicle or guide partners, and providers supporting website hosting, email delivery, database storage and business operations. We may also disclose information when required by law. We do not sell or rent personal information for third-party marketing.
International Processing
TripDrive operates in China and serves international travelers. Information may therefore be processed or stored in China and in other locations where our service providers operate. We use reasonable contractual, technical and organizational measures appropriate to the information and the service.
How Long We Keep Information
We retain information only for as long as reasonably needed to answer your enquiry, provide the requested service, maintain operational records, meet accounting or legal requirements and handle possible claims. When information is no longer required, we take reasonable steps to delete or anonymize it.
Security
We use restricted access, encrypted connections, database access controls and reputable service providers to protect information. No internet or storage system is completely secure, so we cannot guarantee absolute security.
Your Choices and Rights
Depending on the law that applies to you, you may request access to, correction of or deletion of your personal information, or ask us to restrict or object to certain processing. You may also withdraw consent where processing relies on consent. We may need to verify your identity and may retain information where the law permits or requires it.
Cookies, Analytics and Website Technology
The website uses essential technologies and standard server logs needed to deliver and protect the site. Vercel Web Analytics and Google Analytics measure page visits and selected interactions, including completed booking requests and WhatsApp link clicks. We do not send the contents of your enquiry form to analytics providers. Google advertising storage, advertising user data and personalized advertising remain disabled. Analytics storage is denied by default in selected privacy-regulated regions.
Children
Bookings should be made by an adult. Please provide information about a child only when it is necessary for the requested transport service, such as arranging an appropriate child seat, and only when you are authorized to do so.
Updates to This Notice
We may update this notice when our services, providers or legal obligations change. The latest version will remain available on this page with its updated date.
PRIVACY REQUESTS
Email TripDriveQuestions about your information?
Contact us to request access, correction or deletion. Please include enough information for us to identify the relevant enquiry or booking.