TRIPDRIVE CHINA · SERVICE POLICYBooking, Change &
Booking, Change &
Cancellation Policy
Clear terms for private chauffeur bookings across China. Any service-specific condition in your written quotation or booking confirmation takes precedence over these general terms.
TERMS & CONDITIONS
Simple, transparent booking terms
We recommend sending changes as early as possible. For special vehicles, exhibitions, public holidays or large groups, the quotation may contain service-specific conditions.
Booking Confirmation
A booking is confirmed only after TripDrive issues written confirmation. Please check the service date, pickup time, route, passenger number and vehicle category carefully. Vehicle and chauffeur details may be provided closer to the service date.
Changes to a Booking
Changes to pickup time, route, passenger details or other itinerary information can be requested without an administration fee, subject to vehicle and chauffeur availability. A change that materially increases distance, duration, vehicle requirements or service scope may require a revised quotation.
Cancellation & Refunds
For standard bookings, cancellations made at least 24 hours before the scheduled service time are eligible for a full refund. Cancellations made 12–24 hours before service are eligible for a 50% refund. Cancellations made less than 12 hours before service, and no-shows, are non-refundable. Any different cancellation condition stated in your written quotation or confirmation takes precedence.
Peak Dates & Special Arrangements
Public holidays, major exhibitions, large delegations, special-event vehicles and other high-demand arrangements may have different cancellation deadlines. Any special condition will be stated in the written quotation or booking confirmation before you confirm the service.
Flight & Train Delays
When valid flight or train details are supplied, we monitor the scheduled arrival and coordinate pickup around the updated arrival time where operationally possible. A transport delay itself does not automatically count as a passenger no-show. Please keep us informed if the flight or train number changes.
Airport Waiting Time
International airport arrivals include up to 60 minutes of complimentary waiting time, calculated from the actual landing time. Additional waiting, or waiting outside the included period, may incur a charge according to the confirmed booking. Other pickup locations follow the waiting arrangement stated in the quotation or confirmation.
No-Show
A booking may be treated as a no-show when the passenger cannot be located or contacted after the applicable waiting period and no updated arrival information has been provided. No-show services are non-refundable.
Refund Processing
Approved refunds are returned through the applicable payment arrangement and normally require 3–7 business days after approval. Processing time can vary by bank or payment provider. Payment-provider, bank or card-processing fees already incurred may be non-refundable.
Vehicle & Capacity
Vehicle requests are accepted subject to availability. The confirmed vehicle category, passenger capacity and luggage suitability should be checked before service. Where an exact model is specifically confirmed, TripDrive will notify the customer if an operational substitution becomes necessary and arrange an appropriate alternative.
Tolls, Parking & Additional Costs
What is included in the service is defined by the written quotation. Tolls, parking, additional mileage, overtime, accommodation or other itinerary-related costs are handled according to the confirmed quotation. No additional service scope is assumed unless confirmed in writing.
Customer Responsibility
Customers should provide accurate dates, flight or train numbers, pickup and destination details, passenger numbers and any requirements that may affect vehicle selection. Passports, visas, attraction tickets and other travel documents remain the passenger’s responsibility unless a specific arrangement is confirmed separately.
NEED CLARIFICATION?
Request a QuoteConfirm the terms for your journey
Send your service date and itinerary. We will provide the applicable vehicle, service scope and cancellation conditions in writing before confirmation.